Chet Williams
Experience
- Managed 8.5 MW, 40k SQFT facility with five full time employees, duties included planning, budgeting, and purchasing.
- Revamped Data Center Operations Group's Change Management process, including interviewing subject matter experts and tailoring processes to meet individual business unit's needs.
- Developed and executed a training program to enhance the skillset of data center engineers in network building and troubleshooting. Conducted weekly by subject matter experts and delivered in a 'train-the-trainer format', the training program created more informed technicians and management used this as a starting point for the data center engineers’ annual performance goals.
- Joined a cross-functional team to help establish processes to improve the interaction between data center engineering teams and internal customers in networking and system engineering groups.
- Established a Confluence wiki to contain tribal knowledge and help improve data center operations, resulting in increased organizational knowledge and improved processes.
- Researched and depoloyed new company acquisitions hardware into existing data centers for cost savings and consildation.
- Management
- Engineering
- Training
- Led the Dallas operations team that helped maintain Salesforce's 99.99% uptime by training, implementing best practices, and reorganizing the team to align with workload.
- Planned power, space, and trained junior personnel on planning for future expansion. troubleshooting systems, deploying new equipment to meet customer needs, and maintaining company compliance and standards.
- Successfully built out the Salesforce 1st party footprint by expanding to multiple data halls with a clear, achievable roadmap and collaborating with internal stakeholders to provide technical expertise and ensure on-time delivery.
- Conducted Customer, Security, and Compliance tours of a data center in order to ensure that clients and their auditors fully aware of the physical security measures in place and to provide an opportunity to ask questions.
- Led 4-6 data center engineering team members at remote facilities to perform initial network builds, resulting in on-time successful deployment of 3 new data centers.
- Coordinated the addition of more than 20,000 pieces of inherited equipment from newly purchased company into asset management database, ensuring alignment with existing data structure and audit compliance.
- Led a team of technicians to decommissioning 22 defunct and redundant facilities after company acquisitions, driving a $200,000 cost reduction.
- Designed, installed, maintained and supported corporate data center architectures in highly available, mission critical environments, built comprehensive documentation and ensured compliance with data center best practices.
- Management
- Development
- Agile
- Increased efficiency of data center installations by developing new documentation including MOPs, drawings, and rack layouts by partnering with project managers, engineers, and clients.
- Coordinated and managed multiple vendors for hardware installations for local and remote data centers, resulting in a cost savings and faster service delivery.
- Implemented a multi-node transport network connecting multiple customer locations, using a combination of MPLS and IP transport.
- Spearheaded a 30 site upgrade effort including hardware installation, equipment upgrades, and creating documentation.
- Documented several non-standard transport network solutions by interviewing subject matter experts, writing the documentation, and reviewing the information with the subject matter experts to ensure the accuracy and completeness.
- Performed extensive and extended travel (>50% of the time for seven years) in support of customer and company projects to complete project milestones.
- Installed, repaired, and performed initial configurations on Junipers, Cisco, Dell, and HP systems.
- Designed and implemented a multi-node transport network connecting multiple customer locations.
- Developed an optical solution for 576 fiber connections and helped create a PHP database for circuit tracking and management.
- Travel
- Installation
- Customer Solutions
- DWDM
- Technical Writing
Education
BSc Technical Communications
Northeastern University
2010 - 2013
Skills
-
Management
- People Management
- Collaboration & Teamwork
- Strategic Planning and Logistics
- Coaching and Development
- Planning and Orginazation
- Project and Program Management
Datacenter Design and Engineering
- Power and Space Planning
- Security Development
- Infrastructure Layout
- Vendor Management
Equipment Installation
- Server
- Switches
- Storage
- Monitoring
- DWDM
Developer Tools
- Linux
- Docker
- Ansible
- Git
- Bash
Misc
- Technical Training
- Technical Documentation
Interests
- Photography
- Cooking
- Writing
- Travel
