Chet Williams



Dallas, Texas

Principal, Data Center Operations

Director, Data Center Operations

Aug 2020 - Current

  • Managed 8.5 MW, 40k SQFT facility with five full time employees, duties included planning, budgeting, and purchasing.
  • Revamped Data Center Operations Group's Change Management process, including interviewing subject matter experts and tailoring processes to meet individual business unit's needs.
  • Developed and executed a training program to enhance the skillset of data center engineers in network building and troubleshooting. Conducted weekly by subject matter experts and delivered in a 'train-the-trainer format', the training program created more informed technicians and management used this as a starting point for the data center engineers’ annual performance goals.
  • Joined a cross-functional team to help establish processes to improve the interaction between data center engineering teams and internal customers in networking and system engineering groups.
  • Established a Confluence wiki to contain tribal knowledge and help improve data center operations, resulting in increased organizational knowledge and improved processes.
  • Researched and depoloyed new company acquisitions hardware into existing data centers for cost savings and consildation.
  • Management
  • Engineering
  • Training

Senior Manager

May 2020 - Aug 2020

Lead Datacenter Engineer

Oct 2017 - May 2020

Senior Datacenter Engineer

Dec 2015 - Oct 2017

Datacenter Engineer

Oct 2014 - Dec 2015

  • Led the Dallas operations team that helped maintain Salesforce's 99.99% uptime by training, implementing best practices, and reorganizing the team to align with workload.
  • Planned power, space, and trained junior personnel on planning for future expansion. troubleshooting systems, deploying new equipment to meet customer needs, and maintaining company compliance and standards.
  • Successfully built out the Salesforce 1st party footprint by expanding to multiple data halls with a clear, achievable roadmap and collaborating with internal stakeholders to provide technical expertise and ensure on-time delivery.
  • Conducted Customer, Security, and Compliance tours of a data center in order to ensure that clients and their auditors fully aware of the physical security measures in place and to provide an opportunity to ask questions.
  • Led 4-6 data center engineering team members at remote facilities to perform initial network builds, resulting in on-time successful deployment of 3 new data centers.
  • Coordinated the addition of more than 20,000 pieces of inherited equipment from newly purchased company into asset management database, ensuring alignment with existing data structure and audit compliance.
  • Led a team of technicians to decommissioning 22 defunct and redundant facilities after company acquisitions, driving a $200,000 cost reduction.
  • Designed, installed, maintained and supported corporate data center architectures in highly available, mission critical environments, built comprehensive documentation and ensured compliance with data center best practices.
  • Management
  • Development
  • Agile

Verizon Business

Ashburn, Virginia

Consultant-Network Engineer

Nov 2006 - Oct 2014

  • Increased efficiency of data center installations by developing new documentation including MOPs, drawings, and rack layouts by partnering with project managers, engineers, and clients.
  • Coordinated and managed multiple vendors for hardware installations for local and remote data centers, resulting in a cost savings and faster service delivery.
  • Implemented a multi-node transport network connecting multiple customer locations, using a combination of MPLS and IP transport.
  • Spearheaded a 30 site upgrade effort including hardware installation, equipment upgrades, and creating documentation.
  • Documented several non-standard transport network solutions by interviewing subject matter experts, writing the documentation, and reviewing the information with the subject matter experts to ensure the accuracy and completeness.
  • Performed extensive and extended travel (>50% of the time for seven years) in support of customer and company projects to complete project milestones.
  • Installed, repaired, and performed initial configurations on Junipers, Cisco, Dell, and HP systems.
  • Designed and implemented a multi-node transport network connecting multiple customer locations.
  • Developed an optical solution for 576 fiber connections and helped create a PHP database for circuit tracking and management.
  • Travel
  • Installation
  • Customer Solutions
  • DWDM
  • Technical Writing


BSc Technical Communications

Northeastern University

2010 - 2013

photo of me
  • +1 240 450 2920
  • Dallas, Texas


    • Management
    • People Management
    • Collaboration & Teamwork
    • Strategic Planning and Logistics
    • Coaching and Development
    • Planning and Orginazation
    • Project and Program Management
      Datacenter Design and Engineering
    • Power and Space Planning
    • Security Development
    • Infrastructure Layout
    • Vendor Management
      Equipment Installation
    • Server
    • Switches
    • Storage
    • Monitoring
    • DWDM
      Developer Tools
    • Linux
    • Docker
    • Ansible
    • Git
    • Bash
    • Technical Training
    • Technical Documentation


  • Photography
  • Cooking
  • Writing
  • Travel